Smart Spa routine is temporarily unavailable

Last updated 15 days ago

Overview

If you see the message “Smart Spa Routine is temporarily unavailable”, it usually means your in.touch system needs a firmware update before the feature can be used.

This is common for new installations and is typically resolved automatically.

Why this happens

Smart Spa Routine requires your in.touch Home module to be running a compatible firmware version (1.8.1 or higher).

If your system is not yet up to date:

  • The feature will be temporarily unavailable

  • You may see this message in the Energy section

What you need to do

In most cases, no action is required.

  • Firmware updates are applied automatically

  • This process can take 24 to 72 hours after setup

💡 Tip: Make sure your in.touch Home module is powered on and connected to the internet so it can receive updates.

If you just set up your spa

This situation is completely normal for new users.

Your system needs a short period to:

  • Connect to the cloud

  • Receive the latest firmware

  • Enable all available features

When to contact support

If Smart Spa Routine is still unavailable after 72 hours:

  • Confirm your system is connected to the internet

  • Then contact support for assistance